First, verify that you are using an online gift code rather than an in-store gift card. In-store gift cards are 2”x3.5” cards that can be swiped at checkout, in our store locations only. 16 digit gift codes can be entered at check out in the box that says, “Have a gift card? Enter it here:” Online gift codes are not available for in-store purchases. However, if you have received an online gift card and would like to transfer it to an in-store gift card, call our Customer Support department at (678) 989-2006 and we'll be happy to adjust it for you.