Return Policy -
Customers may return any unused, unworn items, with tags attached within 21 days of purchase. The return must be accompanied by original or gift receipt and customer will receive an online credit. Items will not be returned if the item has been worn, washed or the tag has been removed. No cash, credit or debit card refunds will be issued. All clearance items are final sale and may not be returned or exchanged for any reason. An Online Return Request must be submitted and the return package must include the original invoice to receive online credit.
*Please note: No cash, credit or debit card refunds will be issued, unless there is a mistake on our behalf, online credit only.
Items purchased online may be returned in store or by mail to the return address listed below.
*ALL clearance items are Final Sale and are not returnable, refundable, adjustable or exchangeable for any reason.
If you believe you have received defected or incorrect merchandise, or are missing an item from your order, you must contact Customer Service within 7 days of the package's original delivery.
If you have any questions about an online order, please contact us at 678-989-2006 Monday- Friday 9AM-5PM EST to speak with someone in our customer support department.
To return items, please ensure your return is within the policy period and meets ALL return requirements.
1. The customer must submit an Online Return Request (instructions are included in package)
2. After the Online Return Request is successfully submitted, please package and ship the items to the return address below. *Please note: Once an online return request is submitted, the status will update to "pending" You must ship the item(s) back to our facility and once we review the item(s), the "pending" status will change. From then on the customer will receive updates on the status throughout the return process.
Dress Up Boutique
961 Chestnut Street SE
Gainesville, GA 30501
3. Expect the return process to take 5-7 business days after it has been delivered to our facility. We recommend shipping with insurance and keeping your shipping receipt until your return is processed. Dress Up is not responsible for packages lost or damaged in transit.
4. After the return is accepted, the customer will receive notifications, updating the status of the return. Once the return has been fully processed the customer will receive a "gift card" sent via email with a gift code for the return amount included.
We inspect all returned items and reserve the right to deny a return based on the condition. Customers are responsible for all shipping and handling fees for the items returned to Dress Up. We do not refund shipping fees, unless it is an error on our behalf.